As much as MSC doesn’t want to acknowledge little ole me on social media, I’ve noticed things I mention on the survey actually get adjusted. Fill out your survey and help make your next MSC sailing even better than the one you just disembarked!

You can tell them what you really liked, and mention (politely) what didn’t go as planned. The comments are read, and I have noticed actual changes from comments I’ve left. Of course, there are other people saying the same things as me, but your comments do matter.

What matters even more are acknowledgements of individual crew members. If someone did something special to make your sailing great, note down their name or take a photo of their name badge. You don’t have to write an essay or give a lot of details — you can just say “Thank you to Steve, my waiter in the MDR.” These comments are added to their HR file and they are used when determining promotions and whether someone will get another contract. 

Crew work hard to make our holidays happy, leaving a quick comment is the very least you can do to make their lives happy. 🙂